We sat down to interview Neal Chaudhary, co-founder of Tacit Management Consulting; he and his team have been instrumental in the delivery of IT solutions to a wide range of businesses, including SMBs.
What is Tacit Management Consulting?
Tacit Management Consulting is a Vancouver based IT consulting firm that specializes in helping firms select enterprise level software. Usual selections are around ERP, CRM, POS & E-commerce, but our process is adaptable to anything at the enterprise level. We are 100% independent and use proven methodologies and a flexible approach when working with our clients.
Tacit was founded in 2012 and is headquartered in Vancouver’s fashion district, also known as Railtown. As an independent consulting firm (Tacit has no ties to software vendors) we often act as the intermediary between our client and the vendor community. Everything we do is in the best interest of the client. We have four main practice areas:
- IT Strategy
- Software Selection
- Project Management
- Data Management
We started off in 2012 with two founders working mostly out of various Starbucks locations and in three years we have outgrown two offices and are now in our third location. We can even now boast that we are Western Canada’s largest independent software selection firm with clients all over BC and Alberta.
How did you personally become involved with Tacit and what does your current role entail?
I am one of two co-founders (along with my partner James McGregor). My current role keeps me very busy. I’m still active in client delivery but am also heavily involved in running the business, managing the team and trying to squeeze in time for business development and sales.
What kind of clients do you work with?
I typically don’t restrict myself to an industry or software vertical. Having said that I find myself working a lot with our retail, e-commerce & tourism clients. In terms of products I get involved with ERP, POS, e-commerce and CPM (corporate performance management) systems.
What pain points or key attributes do you see frequently experienced?
The one pain point I see over and over when a prospective client approaches us is that their current systems are an impediment to growth. Usual suspects are:
- Poor reporting
- Disconnected systems
- A legacy solution in place that is no longer supported by the vendor.
How do you work with your clients to solve their problems?
Our approach is quite simple. First we get to know our clients and understand where they are, where they are heading and what keeps them up at night. Then we look at the technology options and identify potential solutions, run the procurement process and assist our clients right up to contract negotiations. Many of our clients also retain us to project manage the implementation and have us act as the client side PM.
What part does the cloud play in your arsenal of solutions? Why would you recommend cloud?
The cloud is a big part of what we do. We frequently have one or more cloud vendors involved in many of our selections and our team has implemented several cloud solutions over the last 3 years.
Is cloud becoming an increasingly important component of an organization’s IT structure? For any kind of organization in particular?
Yes, the cloud is no longer just for complementary side systems. We have organizations that are coming to us with the mandate of being 100% cloud based. We find the cloud being particularly attractive to lean start-ups as they are able to leverage the benefits of the cloud immediately. Things like:
- Relatively low cost
- Ease of rollout
- Minimal to no investment in hardware
- Minimal to no extra investment in human resources to support the systems
At a very high level, what do you believe is the future of ERP?
There are a number of things that are shaping the future of ERP. And the cloud is definitely at the forefront of the change. Other interesting factors driving changes are the integration of mobility and wearable technology within the ERP framework and willingness of employers to allow employees to bring your own devices (BYOD) to work.
About Neal Chaudhary:
Neal Chaudhary is a partner at Tacit Management Consulting and has over 17 years experience in information systems, financial management, and change management. He has extensive expertise in project management and business analysis, having overseen a number of management transitions and systems implementations. His specialization is in Enterprise Resource Planning (ERP) and Corporate Performance Management (CPM) applications.
Neal is a Chartered Professional Accountant and holds an MBA from Laurentian University, a Bachelor’s Degree in Accounting and Business Management from the University of Calgary, and a Honours Finance Diploma from BCIT, along with his PMP certification from the Project Management Institute.